Either way your customer will judge you by it. The first experience your potential customers have with your organization must be positive. A … Dumler shares some of the essentials to a positive first impression and what you can do to improve if you find yourself making these mistakes. First impressions delivered by phone Your greeting is a simple step, but it is too often overlooked. I have often heard people say that society has grown accustomed to poor customer service. The expression "you only get one chance to make a first impression" is never truer than in the field of customer service. We have all seen examples of this in our personal lives. Those first 7 seconds of a phone exchange determines a missed opportunity or new client. Image management is important for creating positive first impressions as well as for achieving career aspirations because it helps you: Control what others see/perceive When we meet someone new their appearance, tone of voice, manners (or lack of!) A good first impression will help strangers feel more comfortable around you and open up to you more easily - something that can be of significant help in the customer service field. 8. First impressions are everything. Present Yourself Appropriately. We have 7 seconds to make a positive first impression. Creating a good first impression can help you a great deal in your professional life. Of course physical appearance matters. Arriving early is much better that arriving late, and is the first step toward creating a great first impression. The one thing that basically all of us have in common is that we don’t like to have to wait. Great customer service is the key to creating a lasting impression - could be positive or a rather poor one. We assess … When a customer calls or goes into an office, business or agency the first … Don’t keep the customer waiting. ... one of the world’s first organizations devoted to customer experience. Call centres like i24 Call Management Solutions, count on making positive first impressions over the phone. Making a positive first impression is vital to creating a good relationship with customers, whether that interaction is in person or over the phone.

If we make sure the customer’s last experience during the service encounter is a positive one – an above average experience, even an amazing experience – then the customer will self-reinforce that positive emotion on your behalf for a long time after the actual experience. But, don't worry! When you’re talking first impressions, you may be saying what makes a difference in the first 60 seconds.

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